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PRIVACY POLICY

 

Zveotec / Zveometics Ltd
Version 3.0 (ICO & UK GDPR Compliant)
Last Updated: 17 April 2026

 

 

1. WHO WE ARE

When we refer to “we”, “us” or “our” in this Privacy Policy, we mean Zveometics Ltd, a company incorporated in England and Wales (Company No. 14405595).

Registered office: Piccadilly Business Centre Unit C Aldow Enterprise Park, Blackett Street, Manchester, England, M12 6AE
Website: https://zveotec.com
Privacy contact: Email available via contact form on https://zveotec.com/#contact

We are the data controller of your personal data for the purposes of UK data protection law.

 

 

2. PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

  • use our website;
  • back our crowdfunding projects;
  • purchase add-ons or rewards;
  • contact us;
  • subscribe to marketing communications; or
  • interact with us on social media.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as the Privacy and Electronic Communications Regulations (PECR) for cookies and electronic marketing.

 

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

3.1 Identity Data

Name, username, social media handle.

3.2 Contact Data

Email address, billing address, shipping address, telephone number.

3.3 Transaction Data

Details of purchases, pledges, payment amounts, reward selections.

3.4 Financial Data

Payment method details (processed securely by third-party payment providers; we do not store full card details).

3.5 Crowdfunding Data

Backer status, pledge level, reward selection, communications relating to campaigns.

3.6 Technical Data

IP address, browser type, device information, operating system, time zone, cookies, usage logs.

3.7 Usage Data

How you use our website, pages viewed, features used, interactions.

3.8 Enquiry Data

Information you provide when contacting us via forms, email, or social media.

 

4. HOW WE COLLECT YOUR DATA

We collect data through:

  • direct interactions (forms, checkout, email, support requests);
  • your use of our website (cookies and analytics tools);
  • third-party platforms (e.g. payment providers, crowdfunding tools);
  • automated technologies (server logs, cookies, analytics).
 

5. HOW WE USE YOUR DATA AND LAWFUL BASES

We will only process your personal data where we have a lawful basis under UK GDPR.

5.1 Contract

To:

  • process your orders and pledges;
  • deliver rewards;
  • manage your account;
  • provide customer support.

5.2 Legal Obligation

To:

  • comply with tax and accounting laws;
  • prevent fraud;
  • comply with regulatory requirements.

5.3 Legitimate Interests

To:

  • improve our website and services;
  • analyse usage and performance;
  • manage and grow our business;
  • prevent fraud and abuse;
  • communicate operational updates;
  • secure our systems.

We balance these interests against your rights and interests.

5.4 Consent

We rely on consent for:

  • non-essential cookies;
  • marketing emails (where required);
  • certain optional communications.

You may withdraw consent at any time.

 

6. MARKETING COMMUNICATIONS

We will only send you marketing communications where we have a lawful basis.

You can opt out at any time by:

 

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • ensure website functionality;
  • analyse traffic and performance;
  • improve user experience;
  • deliver marketing (where consented).

7.1 Cookie Consent

We use a cookie banner to obtain your consent for non-essential cookies in accordance with PECR. You may change or withdraw your consent at any time via our cookie settings.

 

8. INTERNATIONAL DATA TRANSFERS

Some of our service providers may be located outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTA); or
  • UK-approved Standard Contractual Clauses (SCCs).
 

9. WHO WE SHARE YOUR DATA WITH

We may share your personal data with:

  • payment processors (e.g. Stripe, PayPal);
  • shipping and logistics providers;
  • IT and hosting providers;
  • analytics providers;
  • customer support platforms;
  • professional advisers (lawyers, accountants);
  • regulatory authorities where required by law.

All third parties are required to process your data securely and only for specified purposes.

 

10. DATA RETENTION

We retain personal data only for as long as necessary.

Data Type Retention Period
Transaction and
order data		        Up to 6 years (tax/legal requirements)
Customer support data        Up to 3 years after last contact
Marketing data        Until consent is withdrawn or opt-out
Technical/cookie data.         6–24 months depending on purpose
Crowdfunding backer data        Up to 6 years after campaign completion

 

After these periods, data is securely deleted or anonymised.

 

11. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal data, including:

  • encryption where appropriate;
  • access controls;
  • secure hosting environments;
  • staff confidentiality obligations;
  • monitoring for security threats.
 

12. YOUR DATA PROTECTION RIGHTS

Under UK GDPR, you have the right to:

  • access your personal data;
  • correct inaccurate data;
  • request deletion (where applicable);
  • restrict processing;
  • object to processing;
  • data portability;
  • withdraw consent at any time (where applicable).

We will respond to all valid requests within one month.

 

 

13. COMPLAINTS

If you are unhappy with how we use your data, please contact us first at support@zveotec.com.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
https://ico.org.uk/make-a-complaint/

Helpline: 0303 123 1113

 

14. AUTOMATED DECISION-MAKING

We do not use automated decision-making that produces legal or similarly significant effects.

 

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

 

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

 

17. CONTACT US

For any privacy-related enquiries:

Contact email available via contact form on https://zveotec.com/#contact